Our contact centre provides clients with high-quality inbound and outbound call handling services, using the latest VoIP technology and call management software. At the heart of the system is our powerful Customer Relationship Management (CRM) software, allowing valuable insight into customer behaviour. Armed with these insights, customers can be personally served in the way that most meets their individual needs.
‘Our state-of-the-art software keeps you ahead of the competition’
Our highly skilled and experienced customer service team ensures that your customers’ needs are addressed the very first time they call. Your customers’ experience is further enhanced by our use of Computer Telephony Integration (CTI), which allows interactions to be coordinated with the order management system and database.
Our services cover, customer service, customer help lines, overflow, order processing DRTV campaigns.
‘We respond to your customers’ needs and exceed their expectations’
We provide both dedicated and shared resource further supported by automated call handling. Real-time access to call information and historical data ensure our agents’ performance is managed effectively.
This cost-efficient approach makes for satisfied customers who return to place further orders, growing your business.
To find out how Mosaic’s call handling services could work for your company, get in touch with us today.