About Us
There is much more to providing end-to-end contact centre and internet based fulfilment solutions than simply answering calls and packing boxes. The key to delivering real value is in understanding the bigger picture, being passionate about service and planning every element from the creation of an order to delivery and beyond.
Everything we do at Mosaic Fulfilment Solutions is focused around the needs of our Clients and their customers - Put simply it’s all about service.
Our proactive approach really sets us apart from the competition. We don’t want to stop at simply providing service excellence, we want to work with you to help you grow your business – an approach we view as common sense. If your business grows, in turn our business grows!
The Mosaic Group consists of three specialist businesses that together can further enhance the customer experience. Specialist services include response management and fulfilment solutions, data and communications intelligence and print management. This unique combination delivers highly efficient and innovative end-to-end solutions and complete marketing support. We transform processes, increase quality and drive down costs, helping our Clients meet their individual needs and remain ahead of their competition whatever their marketplace.
Customer Service
Providing a high quality customer experience is critical in the competitive world of the distance selling. If customers don't receive a positive experience they are less likely to order again.
At Mosaic Fulfilment Solutions a highly skilled and experienced customer service team ensure customers are always provided with first call resolution. This approach supports a company's growth and customer retention strategy, whilst delivering real cost benefits. If a company provides high quality customer service, it is inevitable that its customers will stay loyal and are more likely to purchase additional products and place future orders.
Everyone, from Customer Services to Senior Management is focussed on providing the customer with the best possible experience. We adopt this approach because we know the value of your customers, how hard they are to find and how easy they are to lose, and we will always manage our business with this in mind.
Mosaic Fulfilment Solutions provides both inbound and outbound contact centre services with quality at the core of all we do.
By utilising our considerable experience and advanced technology, we are a true partner to our Clients, helping to plan campaigns and deliver highly professional services.
The latest VoIP communications platform and call management software supports the delivery of robust contact centre services. Telephony is fully scalable enabling us to meet Clients specific needs large or small.
Powerful Customer Relationship Management (CRM) software helps our Clients gain valuable insight into customer behaviour and ensures that customers are served in the best possible way. This functionality is further supported by computer telephony integration (CTI), which allows interactions in the contact centre to be integrated or coordinated with the order management and data base system. Functionality includes screen population, which combined with system intelligence identifying 'hot topics' helps to further enhance the customer experience. Our contact centre offering also includes an integrated software dialler enabling Mosaic Fulfilment Solutions to support your campaign whatever the requirement.
We provide both dedicated and shared resource further supported by automated call handling. Real-time access to call information and historical data ensure agents' performance is managed effectively.
Environmental Principles
Our environmental principles are based on a genuine care for the environment and form an integral part of our business strategy. Our distribution facility is a carbon neutral project - on completion of the building, a wildlife reserve was created which included the planting of 3,600 trees.
We maintain a firm belief that taking care in the use of precious resources can also lead to significant commercial benefits. Too frequently environmentally friendly solutions are seen to be cost prohibitive, this should not be the case; part of our success is dependent on managing our environmental responsibilities effectively.
Not only are we mindful of our responsibilities, we only source goods and services from suppliers that have met comprehensive supplier approval requirements. Our validation requires their commitment to adhere to our environmental principles.
Order Fulfilment
Mosaic Fulfilment Solutions offers the complete order fulfilment service with the size and scale to deal with volumes, from hundreds to hundreds of thousands. Our experience and expertise in delivering fully integrated logistics and personalised distribution means we can always find the most cost effective solution to meet Clients' requirements.
Our service offering includes multi-channel response management, order entry, customer services, help-lines and technical support, order processing, database management, payment services, e-commerce, stock management, order picking, packaging, shipping, carrier management and returns logistics.
Outsourcing your storage and distribution requirements converts fixed costs to transactional based costs, allowing you to focus on marketing and growing your business. And as you would expect, you will be kept completely up to date with extensive reports and management information.
The range of courier services available are vast, from timed, next day and economy through to International services and freight company dispatches as well as the full suite of Royal Mail services. The courier services we utilise allow the online tracking of consignments. This complete traceability reduces negative customer service issues and improves customer relations.
Warehousing
Clients' stock is held securely in an impressive modern warehouse. Products are held in a combination of bulk and pick locations maximising production productivity.
Our quality controls involve checking of goods in, tracking and confirmation of despatch. A sophisticated stock control system ensures that Clients' stock and the warehouse environment are intelligently managed. Trigger-level replenishment with intelligent forecasting ensures stockholding is kept to a minimum without the risk of a stock-out. Usage patterns are automatically updated with each order and we maintain full vision control of every product.
Perpetual inventory ensures stock levels are accurate and allows pallet consolidation minimising clients' storage. The system delivers meaningful real-time information, supports direct despatch, automated replenishment and batch picking - quality, efficiency and productivity are all at the heart of our warehouse facility.
Data Management
We know that better data is better business, so we strive to ensure every piece of information we handle is not only as accurate as it can be, but that it enhances your ability to respond to your customers proactively and decisively.
Every day, Mosaic Fulfilment Solutions captures and manages vast amounts of data, whether dealing with mailed responses, receiving phone calls or processing web enquiries. An automatic de-duplication routine prevents multiple accounts being created and supports accurate MI when measuring key criteria such as the life time value of a customer. Postal Address File (PAF) validation ensures accurate data entry and Mail Sort software ensures that Clients direct mail campaigns are sent out in a cost effective manner.
Data captured can be used to update mailing lists, create campaigns or target individual end-users with very specific offers. Our order management and data base system incorporates powerful Customer Relationship Management (CRM) software, which helps our Clients gain valuable insight into customer behaviour. Our end-to-end process ensures a single point of entry for all your data and information requirements.
Management Information is not just about facts and figures, charts or illustrations. True management information helps to define your strategy and develop your business.
Get it right and it allows you to work smarter; get it wrong and it can leave your business struggling to keep up.
Our order management and data base system incorporates FastStats™ a suite of marketing analysis products providing Clients with access to their information and enabling them to better understand their business and their customers. From one place you can track actual figures, measure KPI's, review your stock levels complete with images, and much more. Any piece of information can be analysed, interrogated or imported into graphical format, there is literally no limit to the depth of knowledge you can extract.
Anything you need to know, whenever you need to know it.
Meet The Team
Coming soon
Mosaic Fulfilment Solutions provides both inbound and outbound contact centre services with quality at the core of all we do.
By utilising our considerable experience and advanced technology, we are a true partner to our Clients, helping to plan campaigns and deliver highly professional services.
The latest VoIP communications platform and call management software supports the delivery of robust contact centre services. Telephony is fully scalable enabling us to meet Clients specific needs large or small.
Powerful Customer Relationship Management (CRM) software helps our Clients gain valuable insight into customer behaviour and ensures that customers are served in the best possible way. This functionality is further supported by computer telephony integration (CTI), which allows interactions in the contact centre to be integrated or coordinated with the order management and data base system. Functionality includes screen population, which combined with system intelligence identifying ‘hot topics’ helps to further enhance the customer experience. Our contact centre offering also includes an integrated software dialler enabling Mosaic Fulfilment Solutions to support your campaign whatever the requirement.
We provide both dedicated and shared resource further supported by automated call handling. Real-time access to call information and historical data ensure agents’ performance is managed effectively.
Environmental Principles
Our environmental principles are based on a genuine care for the environment and form an integral part of our business strategy. Our distribution facility is a carbon neutral project – on completion of the building, a wildlife reserve was created which included the planting of 3,600 trees.
We maintain a firm belief that taking care in the use of precious resources can also lead to significant commercial benefits. Too frequently environmentally friendly solutions are seen to be cost prohibitive, this should not be the case; part of our success is dependent on managing our environmental responsibilities effectively.
Not only are we mindful of our responsibilities, we only source goods and services from suppliers that have met comprehensive supplier approval requirements. Our validation requires their commitment to adhere to our environmental principles.
Order Fulfilment
Mosaic Fulfilment Solutions offers the complete order fulfilment service with the size and scale to deal with volumes, from hundreds to hundreds of thousands. Our experience and expertise in delivering fully integrated logistics and personalised distribution means we can always find the most cost effective solution to meet Clients’ requirements.
Our service offering includes multi-channel response management, order entry, customer services, help-lines and technical support, order processing, database management, payment services, e-commerce, stock management, order picking, packaging, shipping, carrier management and returns logistics.
Outsourcing your storage and distribution requirements converts fixed costs to transactional based costs, allowing you to focus on marketing and growing your business. And as you would expect, you will be kept completely up to date with extensive reports and management information.
The range of courier services available are vast, from timed, next day and economy through to International services and freight company dispatches as well as the full suite of Royal Mail services. The courier services we utilise allow the online tracking of consignments. This complete traceability reduces negative customer service issues and improves customer relations.
Warehousing
Clients’ stock is held securely in an impressive modern warehouse. Products are held in a combination of bulk and pick locations maximising production productivity.
Our quality controls involve checking of goods in, tracking and confirmation of despatch. A sophisticated stock control system ensures that Clients’ stock and the warehouse environment are intelligently managed. Trigger-level replenishment with intelligent forecasting ensures stockholding is kept to a minimum without the risk of a stock-out. Usage patterns are automatically updated with each order and we maintain full vision control of every product.
Perpetual inventory ensures stock levels are accurate and allows pallet consolidation minimising clients’ storage. The system delivers meaningful real-time information, supports direct despatch, automated replenishment and batch picking – quality, efficiency and productivity are all at the heart of our warehouse facility.
Data Management
We know that better data is better business, so we strive to ensure every piece of information we handle is not only as accurate as it can be, but that it enhances your ability to respond to your customers proactively and decisively.
Every day, Mosaic Fulfilment Solutions captures and manages vast amounts of data, whether dealing with mailed responses, receiving phone calls or processing web enquiries. An automatic de-duplication routine prevents multiple accounts being created and supports accurate MI when measuring key criteria such as the life time value of a customer. Postal Address File (PAF) validation ensures accurate data entry and Mail Sort software ensures that Clients direct mail campaigns are sent out in a cost effective manner.
Data captured can be used to update mailing lists, create campaigns or target individual end-users with very specific offers. Our order management and data base system incorporates powerful Customer Relationship Management (CRM) software, which helps our Clients gain valuable insight into customer behaviour. Our end-to-end process ensures a single point of entry for all your data and information requirements.
Management Information is not just about facts and figures, charts or illustrations. True management information helps to define your strategy and develop your business.
Get it right and it allows you to work smarter; get it wrong and it can leave your business struggling to keep up.
Our order management and data base system incorporates FastStats a suite of marketing analysis products providing Clients with access to their information and enabling them to better understand their business and their customers. From one place you can track actual figures, measure KPI’s, review your stock levels complete with images, and much more. Any piece of information can be analysed, interrogated or imported into graphical format, there is literally no limit to the depth of knowledge you can extract.
Anything you need to know, whenever you need to know it.
Meet The Team
Coming soon
About Us
There is much more to providing end-to-end contact centre and internet based fulfilment solutions than simply answering calls and packing boxes. The key to delivering real value is in understanding the bigger
picture, being passionate about service and planning every element from the creation of an order to delivery and beyond.
Everything we do at Mosaic Fulfilment Solutions is focused around the needs of our Clients and their customers - Put simply it’s all about service.
Our proactive approach really sets us apart from the competition. We don’t want to stop at simply providing service excellence, we want to work with you
to help you grow your business – an approach we view as common sense. If your business grows, in turn our business grows!
The Mosaic Group consists of three specialist businesses that together can further enhance the customer experience. Specialist services include response management and fulfilment solutions, data and communications intelligence and print management. This unique combination delivers highly efficient and innovative end-to-end solutions and complete marketing support. We transform processes, increase quality and drive down costs, helping our Clients meet their individual needs and remain ahead of their competition whatever their marketplace.
Services
To find out more about our services click on the boxes to the left.
Customer Service
Providing a high quality customer experience is critical in the competitive world of the distance selling. If customers don’t receive a positive experience they are less likely to order again.
At Mosaic Fulfilment Solutions a highly skilled and experienced customer service team ensure customers are always provided with first call resolution. This approach supports a company’s growth and customer retention strategy, whilst delivering real cost benefits. If a company provides high quality customer service, it is inevitable that its customers will stay loyal and are more likely to purchase additional products and place future orders.
Everyone, from Customer Services to Senior Management is focussed on providing the customer with the best possible experience. We adopt this approach because we know the value of your customers, how hard they are to find and how easy they are to lose, and we will always manage our business with this in mind.
