Tesimonials
Tesimonials
"Problem Solved"

Testimonials

We work with a wide range of clients from the charity, commercial and membership sectors, helping each one to improve their fulfilment processes and improve their bottom line.

The challenge:

The client required a multi-channel response handling solution, together with logistical support, to deal with consumer requests and orders for products in its nationwide network of stores.

What did Mosaic Fulfilment do to tackle the client’s challenge?

Mosaic Fulfilment provided a range of services including database hosting and management, data processing, order processing, automated payment solutions and financial reconciliation. Storage and warehousing services were also introduced, including goods inspection, electronic stock control and management. Distribution services included pick and pack of both consumer and trade orders. Mosaic also acted as the central stock warehouse, automatically replenishing the stock at various stores. What’s more, the client embraced Mosaic’s technology platform and installed our software in its stores and head office. This allowed for a seamless and real-time solution, including central stock, CRM database and finance functions.

What was the outcome?

Order processing, fulfilment and logistics support was outsourced to Mosaic in early 2014. Since then, the retailer has enjoyed a bumper ‘Black Friday’ promotion and Christmas sales period, clocking up a 23% rise in sales against 2013 figures.

Sales made via its e-commerce platform were also another huge cause for celebration, rising 39% from last year, while the company’s retail stores saw an equally pleasing 14% jump in sales. Crucially, margin has also increased significantly. What’s more, figures collated by a specialist independent sports research agency, Sports Marketing Surveys Inc., also highlight how the retailer’s sales growth continues to outstrip competitors.

The challenge:

The charity required a new system to handle responses to its warm and cold direct mail campaigns and appeals.

What did Mosaic Fulfilment do to tackle the client’s challenge?

Mosaic Fulfilment created a high-volume banking and thanking service that complies with PCI DSS standards, and adheres to the Institute of Fundraising’s code of practice for handling donations. To support this, Mosaic Fulfilment also built a secure post room and workflow environment, including post receipt and sortation, post extraction and scanning rooms. A new digital print room was also created.

Was technology used to help you provide the client with a solution?

Yes, Mosaic Fulfilment invested in the very latest scanning and document classification technology, delivering significant cost, service and operational benefits.

What was the outcome?

Mosaic Fulfilment reduced the cost of the banking and thanking process by 25%. What’s more, the ten-day turnaround SLA for the end-to-end process of receipt, capture, process and banking was reduced to one working day. The contract delivers 850,000 responses annually.

DMA FRSB Gambling Commission The Lotteries Council Royal Mail CBC accredited for mailings

International Organization for Standardization The PCI Security Standards Council